Front Office Support Mandarin - Full-time permanent position - Banking Sector

For our client, a bank based in Geneva, we are looking for a Front Office Support in order to strengthen their growing team. You will have the opportunity to join an international environment with a diverse and talented group of people. It's dynamic, fast moving and always exciting! Project-orientation and change are constant.

• Efficiently handle customers‘ inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues and any complaints, as well as to carry out customer follow-up
• Professionally answer incoming/outgoing calls and emails, understand the customers’ needs and their environment to improve satisfaction at service support levels
• Accurately and timely process requests in CRM databases and internal tools
• Work closely with other teams such as Sales, Compliance and Central File

• CFC (Swiss Federal Certificate of Proficiency) in Banking or any equivalent classical or university education
• A first experience in the banking sector in Switzerland / in the sale of financial services in Switzerland is mandatory (CFC experience accepted)
• Languages: French (mother tongue), Mandarin (mothertongue or fluent), English (fluent, level C1), a fourth fluent language would be an asset (German, Italian, Spanish, or Arabic)
• Excellent customer service skills, service oriented, client oriented and networked
• Strong interest in trading and stock markets
• Ability to recognize risks and assess them in terms of urgency
• Personality: empathetic, resilient, flexible, dynamic and stress resistant
• Swiss-residency or willing to relocate immediately

Working hours are organized in shifts:

• 8h15-17h45
• 9h30-18h45
• once a week: 13h00-22h15

Saturday (once every 6 weeks) : 9h00 à 18h00

Notre processus de recrutement

Ce processus de recrutement est géré par Academic Work et notre client souhaite que toutes les questions concernant le poste soient adressées à Academic Work.

Notre processus de sélection est continu et l'annonce peut être clôturée avant la fin du processus de recrutement si nous sommes passés à la phase suivante. Le processus comprend deux tests : un test de personnalité et un test cognitif. Les tests sont des outils permettant de trouver le bon talent pour le bon poste, de favoriser l'égalité, la diversité et un processus équitable.