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Advert-ID: 15103426

Customer Service Agent (italian-speaking)

Do you enjoy solving problems and helping customers with their needs? Are you looking for an opportunity where you can make a difference every day? Can you bring joy to others every day with your positive and dynamic nature? Then we are looking for you!

Apply here!

City: Zurich

Job Category: Customer Service

Extent: Full time, 80-100%

Start date: 01.05.2024

Type of work: Staffing

Other: Possibility to work remote

About the role

Our client, a leading operator of an all-in-one financial app that allows you to pay, save and invest, is looking for a motivated and dynamic personality to strengthen his team as of 01.05.2024! In this position, your motivation and positive energy come first.

If customers encounter challenges in the app, they have the opportunity to report them directly via the app. Once these messages are sent, the customer service agent comes into play.

Work tasks

  • Act as the heart of the customer service team
  • Answer customer inquiries via telephone
  • Provide information and support to customers using the app
  • Resolve customer problems efficiently and satisfactorily
  • Put a smile on customers' faces with your open nature!

We are looking for

  • Experience in customer service is an advantage but not a must
  • Fluent in Italian, good knowledge of English or German
  • Good knowledge of Office365
  • Dynamic, service-oriented and motivated personality with a positive attitude

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Become a part of Academic Work

When you apply to this job, you are becoming one of many consultants at Academic Work. This means that not only will you gain fantastic benefits, but also a team of consultant managers to support you through your career with us.

Read more about Academic Work
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Do you have questions about this job?

Sonia De La Hamette or a colleague in the recruitment team will gladly answer you on Please specify advert-ID in your email: 15103426

Apply here!