Front Office Support - Full-time permanent position - Banking Sector

For our client, a bank based in Geneva, we are looking for a Front Office Support in order to strenghten their growing team. You will have the opportunity to join an international environment with a diverse and talented group of people. It's dynamic, fast moving and always exciting! Project-orientation and change are constant.

Work tasks

• • Efficiently handle customers‘ inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues and any complaints, as well as to carry out customer follow-up
• Professionally answer incoming/outgoing calls and emails, understand the customers’ needs and their environment to improve satisfaction at service support levels
• Accurately and timely process requests in CRM databases and internal tools
• Work closely with other teams such as Sales, Compliance and Central File

• CFC (Swiss Federal Certificate of Proficiency) in Banking or any equivalent classical or university education
• A first experience in the banking sector in Switzerland / in the sale of financial services in Switzerland is mandatory (CFC experience accepted)
• Languages: French (mother tongue), English (fluent, level C1), a third language would be an asset (German, Italian, Spanish, Mandarin or Arabic)
• Excellent customer service skills, service oriented, client oriented and networked
• Strong interest in trading and stock markets
• Ability to recognize risks and assess them in terms of urgency
• Personality: empathetic, resilient, flexible, dynamic and stress resistant
• Swiss-residency or willing to relocate immediately

Working hours are organised in shifts:

• 8h15-17h45
• 9h30-18h45
• once a week: 13h00-22h15

Saturday (once every 6 weeks) : 9h00 à 18h00